Log Cabins Available for Nationwide Delivery
Delivery
Shipping & Returns
DELIVERY
(1) Timing
(a).Subject to availability, your Goods will be delivered within 35
working days of your order via www.hortonsgroup.com/store having been
received, processed and the funds having cleared
(b) You
must accept your delivery within 7 days of contact from our Carrier as
per (6) below. You will be liable to storage charges if you do not
arrange delivery within this timeframe.
(2) Delivery Days
Our
Carrier does not deliver on Saturdays, Sundays or on recognised UK Bank
Holidays (including arrangement for Scottish and Northern Ireland Bank
Holidays that do not apply to the entire United Kingdom).
(3) Inclusive Prices - Delivery Post Code Areas
All prices quoted at www.hortonsgroup.com INCLUDE the cost of delivery to the following post code areas:
AL,B,
BA, BB, BD, BH, BL, BN, BR, BS, CB, CH, CM, CO, CR, CT, CV, CW, DA, DE,
DH, DN, DT, DY, E, EN, FY, GL, GU, HA, HD, HG, HP, HR, HU, HX, IG, IP,
KT, LE, LN, LS, LU, M, ME, MK, N, NG, NN, NR, NW, OL, OX, PE, PO, PR,
RG, RH, RM, S, SE, SK, SL, SG, SM, SN, SO, SP, SR, SS, ST, SW, TF, TN,
TW, UB, W, WA, WD, WF, WN, WR, WS, WV, and YO.
(4) Delivery to Other Areas not included in the Delivery Post Code Areas
(a) Via our Carrier, we can deliver to post code areas that are not included in the above list.
(b) All such deliveries will be subject to an additional charge which
will be costed by our Carrier. The additional cost will be shown on
your invoice.
(c) Quotes are available from 01403 888222
(5) Delivery to Scottish Highlands & Islands, Northern Ireland, the Channel Islands, Isle of Wight and the Isle of Man
All such deliveries will be subject to an additional charge which will
be costed. The additional cost will be shown on your invoice.
(6) London deliveries
London deliveries may attract additional charges and will be subject to the Congestion Charge where applicable.
(7) Notification of Delivery
(a) Our Carrier will notify you initially by telephone (and then by
email if you do not respond to the call) when your Goods are to be
dispatched to you.
(b) You must advise us of any
change to your contact details as soon as possible, and definitely
before the delivery date.
(8) Delayed deliveries
(a) We cannot guarantee delivery times.
(b) We will contact you as soon as we become aware of a delay to your
delivery. We will use the contact details that you have provided us
with and cannot be held liable for any inconvenience or other delay
caused to you if we are unable to contact you by using those details.
(9) Premises and/or road restrictions
(a) At the time of placing your order via www.hortonsgroup.com you must
advise us of any physical or other factors that could prevent
successful delivery of your Goods
(b).All deliveries are undertaken by one of our Carrier's employees.
(c) All deliveries are to the kerb-side ONLY. Our Carrier is unable to
deliver to gardens or any other areas within your property.
(d) If our Carrier is unable to deliver your Goods then we reserve the
right to deduct the delivery and return costs from the purchase price
of the Goods.
(10) Signing for your Goods
(a)
Only adults aged 18 years and over can accept Goods from our Carrier. A
signature from an individual younger than 18 years of age CANNOT be
accepted by our Carrier or by us as a successful delivery.
(b) If the delivery is to public premises, such as, but not limited to,
a hospital, airport, hotel, or other business premises, we will
consider that the person who signs to confirm receipt of the Goods is
authorised to do so on behalf of the public premises. Our Carrier will
accept this signature as proof of delivery.
(c) Due
to the size, packaging and nature of the Goods that our Carrier will
deliver, you may not be able to fully check the condition of the Goods.
(d) You must sign our Carrier's delivery note to indicate that you have
received the Goods. You must also add the word "Unchecked" to the
delivery note so that it is clear that you have not been able to check
the condition of the Goods (unless point (f) applies and the Goods are
visibly damaged.
(e )If you sign the Carrier's
delivery note/form/computer device in any other manner, we will deem
that you have accepted the Goods as being of satisfactory quality.
(f) If you consider your Goods have been seriously damaged DO NOT
ACCEPT DELIVERY and contact us immediately by telephone on 01403
888222. Please refer to 13.3 of the Terms and Conditions.
(11) Advising us of any damage to your Goods
(a) Please contact us via any of the usual channels.
(b) We will require photographic evidence of the damage that you advise
us of. Photographs can be sent via email and post.
(c) Your
cabin was manufactured with the greatest care and expertise from good
quality, well-dried, fine-grained softwood. The material we use is
purely natural, and being solid wood is vigorous and active. Despite
technical drying methods it is impossible to completely prevent some
degree of warping, the formation of resin and cracks, especially on the
outside surfaces. The varying knot formations are also typical of
softwood. These variations are all part of the beauty of timber. Any
rough edges and unevenness caused by the planer etc. on the back of the
profiled planks and floorboards is due to production techniques and is
not actually a defect in the quality. The timber used from sustainable
forests is untreated, except for the treated parts. That means that the
untreated wood will turn greyish over the years, something which you
might choose to avoid by applying a coat of stain or paint inside and
outside please, take notice of the recommendations of the varnish or
paint manufacturer. It is not advisable to paint the wall timbers
before assembling them this is best done when the cabin has been
erected and the weather is fine. Please check the content of the
package before you start building your cabin and contact your dealer if
something is missing or can not be used for the purpose. Claims are not
accepted after the product has been assembled. Adequate ventilation and
avoiding dampness are still the best ways of protecting wood against
rot.
(12) Cancelling your Order after the Goods have been dispatched
(a) Please telephone us on 01403 888222 immediately to advise us that you wish to cancel your order.
(b) We will charge you for the delivery and return carriage of your Goods which will be deducted from the refund of your order.
(c) We will advise you of the costs of carriage before we confirm that your order has been cancelled.
(13) 'Cooling-off period' - Return of Goods
(a) You have a statutory right to a "cooling off" period.
(b) This period begins once your order is complete and ends 7 days after the Goods have been delivered.
(c) If you change your mind about the Goods within this period, please
notify us in writing via email to sales@hortonsgroup.com or via the
postal system to the registered company address stating the reason for
the return to arrange collection via our Carrier.
(d) Although
there may be faulty individual parts this does not make the whole
product faulty and we reserve the right to replace parts that are
deemed to be faulty, and not the whole product. If you
want to return the whole product, then you will be liable for the delivery and return costs. Our Carrier will collect your Goods once they have received
cleared funds.
(e) You are responsible for ensuring that the
Goods have been packed so that they are not damaged by your carrier
during transit. We cannot refund your order if the Goods are received
in a damaged state.
(f) We will check all Goods that we receive before refunding the cost of your order (minus any charges).
We deliver to:
A
Chill - Ab Kettleby - Abbas Combe - Abberley - Abberton - Abberton
Aberdeen - Abbess Roding - Abbey Dore - Abbey Hulton - Abbey Road -
Abbey St Bathans - Abbey Village Abbey Wood Abbeycwmhir
Abbeystead Abbeytown Abingdon - Abbotrule - Abbots Bickington -
Abbots Bromley - Abbots Langley - Abbots Leigh Alnwick - Appleby -
Armagh - Ashbourne Avon Aylesbury - Babergh - Badenoch and
Strathspey Bagshot Bakewell Bala Ballachulish Ballater
Ballyclare Ballymena Bampton Bampton Banbridge Banbury
Banchory Banff Bangor Bankhead Barking Barking Barmouth -
Barnstaple - Barrow-in- Furness - Basingstoke Basildon - Bath
Beaconsfield - Bedford Bedfordshire - Belfast Berkshire -
Berwick-upon-Tweed - Beverley Bicester - Biggleswade Birkenhead -
Birmingham Bodmin - Bognor Regis - Bolton Boston - Bournemouth -
Bracknell Bradford Brampton - Brentwood Bridgnorth - Bridgwater -
Bridlington - Brighton -Brighton and Hove - Bristol Brixton - Bromley
- Bromyard - Buckingham Buckinghamshire - Bungay - Bury St. Edmunds -
Buzzard Buxton - Caddington Caernarfon Caistor - Caithness and
Sutherland Calderdale Caldicot Callander Callington Calne
Camberley Camborne Cambridge Cambridgeshire - Camden Camelford
Campbeltown Cannock Chase Canterbury - Canvey Island
Carbrooke Cardigan Cardiff Carlisle Cambridge Canterbury
Carlisle Chelmsford - Cheltenham - Chatteris Chesham - Cheshire -
Chester Chesterfield - Chichester Chippenham - Cirencester
Coalville Colcheter - Corby - Cornwall - Coventry Crawley - Crewe
Cromer - Croydon - Cumbria Canterbury - Dagenham Dalkeith
Dalmellington Dalston Danby Darlington Dartford Dartmouth
Daventry Dawlish Deal Debden Deddington Dedham Denbigh
Denholm Derby Derbyshire - Dereham Derwentside Devizes Devon
- Dewsbury Derby Dorchester - Dorset -Poole - Dover - Driffield -
Dudley - Dundee Dunstable - Durham Ealing - Earl Shilton
Easington Easingwold - East Dereham - East Grinstead - East Horsley -
East Kilbride - East Mersea East Riding - Eastbourne Eastleigh
Easton - Eaton Bray - Ebbw Vale Edinburgh District - Edinburgh Egham
Eglinton Egremont - Eight Ash Green Elgin - Ellesmere Port Ely
Enfield Essex - Evesham - Exeter Fairford Fakenham Falkirk
Falmouth Fareham Faringdon Farnborough Farndon Farnham
Faversham Felixstowe Feniton Ferndown Fforestfach - Filey
Findhorn Fishguard Fleet Fleetwood Flint Flitwick
Folkestone - Gaerwen Gainsborough Gairloch Galashiels Galston
Garelochhead Garforth Gateshead Gerrards Cross Giffnock
Gillingham Gillingham Girvan Glastonbury - Glastonbury Glasgow
Glenluce Glenrothes Glossop Gloucester Gloucestershire -
Goathland Godalming Godmanchester Grantham- Great Yarmouth
Greenwich - Grimsby -Hackney - Guildford - Haddington Hadleigh
Hailsham Halesowen Halesworth Halifax Halkirk Hallaton
Halstead Hambleton Hamilton Hammersmith Hampshire - Hamstreet
Hanley Hanslope Hardwick Haringey Harlaxton Harlech
Harlington Harlow - Harrogate Harrow - Hartlepool - Hastings -
Hatfield - Haverhill Hemel Hempstead - Henley-on-Thames - Hereford
Herefordshire - Hertford Hertfordshire Hexham - High Wycombe
Hinckley - Horsham Hull - Hanley Suffolk - Hunstanton -
Huntingdonshire Huntingdon - Ilford Ilford Ilfracombe Ilkeston
Ilkley Ilminister Immingham Ingatestone Ingleby Barwick
Ingleton Instow Inveraray Invergordon Invermoriston Inverness
Inverurie Ipswich- Irvine Irvinestown - Isle of Arran - Isle of
Bute - Isle of Colonsay Jarrow Jaywick Jedburgh - Johnstone Hull
Kegworth Keighley Keith Kelso Kelvedon Kempsey Kempston
Kendal Kenilworth Kent - Keswick Kettering Kettlewell
Keynsham Kidderminster Kidlington Killin Kilmarnock Kilrea
Kilsyth - King's Lynn - Kington - Kingston-on-Thames - Kingston upon
Hul - Kingston upon Hull Kirkby - Lacock Lakenheath Lambeth
Lampeter Lanark Lancaster Langham Langholm Langley Largs
Larne Launceston Lavenham Laxfield - Leamington Spa Leatherhead
Leavening Ledbury Leeds Leek Leicester Leicestershire -
Lancaster Ledbury Leeds Leicester - Leighton Leominster -
Lichfield Lincoln Lincolnshire - Lisburn Liverpool - City of
London - London Londonderry Lonsdale - Loughborough - Louth -
Lowestoft Ludlow - Luton Lutterworth - Mablethorpe Macclesfield
Macduff Machynlleth Macclesfield - Madeley Maesteg Magherafelt
- Maidenhead - Maidstone Maldon Malmesbury Marlborough - Malton
Malvern - Mamble Manchester Mangotsfield Manningtree Mansfield
Manuden Marazion March Margat Margate - Matlock Melton -
Mowbray - Market - Middlesbrough Middlesex - Milton Keynes - Morpeth
- Nailsea Nailsworth Nantwich Narberth Narborough Nazeing
Neath Needham Market Nefyn Nelson Neston- New Addington - New
Ash Green - Newbury - New Cumnock - New Forest - New Milton Newport -
New Quay Newry - New Romney Newark - Newbiggin by the Sea Newbury
- Newcastle upon Tyne Norfolk - Newcastle-under-Lyme - Newton Abbot -
Northallerton - Northampton -Northamptonshire - Northumberland -
Northwich - Norwich- Nottingham Nottinghamshire - Nuneaton - Oadby
Oakengates Oakham Oban Okehampton Oldham Olney Omagh
Ongar Ormskirk Orpington Osmotherley Oswestry Otley
Otterton Oundle Ovington Oxford Oxfordshire - Oxshott Oxted
Padstow Paignton Painswick Paisley Parracombe Patchway
Patterdale Peacehaven Pembridge Pembroke Pembroke Dock
Penarth Pendle Penicuik Penkridge Penmaenmawr Penrith
Penzance Perranporth Pershore Perth Peterborough Plymouth
Portsmouth Potters Bar - Preston Queenborough- Quorn Ramsgate
Rannoch Rawtenstall Rayleigh - Reading - Redbourn Redbridge
Redcar Reddish Redditch Redhill- Redruth Retford Rhosneigr
Rhyl- Ribble Valley Richmond Richmond Ridgewell Ringwood
Ripon - Rochester Romford - Ross-on-Wye - Rugby - Runcorn - Rutland -
Saffron Walden Salcombe Sale Salford Salisbury - Saltash
Saltcoats Sandbach Sandhurst - Sandiacre Sandown Sandwell
Sandwich Sandy Sapcote Sark Saxmundham Scarborough Scourie
Scunthorpe Seaford Salford Salisbury Shaftesbury - Sheffield
Sherborne - Shrewsbury Shropshire Skegness - Slough - Solihul -
Somerset - Southampton Southend - Southwell - Stafford -
Staffordshire Staines - Stamford - St Albans - St. Austell - St
Davids St. Ives - St. Neots - Stevenage - Stirling Stockport -
Stockton-on-Tees - Stoke-on-Trent Stourbridge - Stratford-upon-Avon -
Stroud - Sudbury - Sunderland Surrey - Sussex - Sutton - Swansea Port
Swindon - Talbot - Tadley Tadworth Tain Takeley Talgarth
Talsarnau Tamworth Tandragee Tandridge Tarbert Tarporley
Taunton Tavistock Taynuilt Teesdale Teignmouth Telford
Tenby Tendring Tenterden Tewkesbury Thame - Tiverton - Torquay
- Trowbridge - Truro Uckfield - Ullapool and Loch Broom- Ullesthorpe
Ulverston Upminster - Upton Upon Severn - Uttlesford Uttoxeter
Uxbridge Wakefield Wallasey - Walsall - Wandsworth Warrington -
Warminster - Warwick- Warwickshire Washington - Watford -
Wellingborough - Wells West Ham - Westminster- West Riding -
Weston-super-Mare Weymouth - Whitby - Whitchurch Whitehaven -
Whittlesey - Wilmslow - Wiltshire - Wimbledon - Wimborne Minster -
Winchester Windermere - Windsor Wisbech - Witney - Woking
Wokingham - Wolverhampton Worcester - Worcestershire Workington -
Worksop - Worthing - York Yeovil - Yorkshire North Riding...